X4: Exitcode 1062 (create swapchain failure)

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You have landed on this page because the game detected a runtime crash.

The issue occurs because the game failed to create a so-called swapchain.

We are currently investigating the exact circumstances which trigger this issue. If you would like to help us to track down the exact conditions, so that we can provide specific troubleshooting steps here, please send a mail to prioritysupport@egosoft.com (Subject: Exitcode 1062) attaching the popup screenshot you got when the crash occurred, the uidata.xml file from your game's data directory, as well as the dxdiag and the vulkaninfo. This Wiki entry explains how to obtain this information.


Go to Exit Codes Table